Flagship Store Manager

Do you love leading a fast-paced retail environment and delivering exceptional customer experiences?

Are you excited to be part of a rapidly growing retail brand where the work you do genuinely has an impact?

Are you passionate about leading, coaching, and helping your team succeed?

As our Flagship Store Manager, you'll take ownership of our only brick-and-mortar store globally—our Soho Flagship store. This is a hands-on, execution-driven leadership role where you'll spend your time on the floor alongside your team, leading by example and setting the standard every day.

Your work here has an impact, and it's seen. Every customer who walks through the door, every rack that's merchandised, and every team member you coach contributes to how the store feels and performs. To us, retail is about so much more than just selling product. We're creating an experience and building a community—for customers shopping for the moments that matter to them, and for a customer base that returns because of how the in-store experience felt.

We're looking for someone with high energy who's excited to be part of the with Jéan team. You'll have a strong retail background, an exceptional eye for detail, a high standard for excellence, and genuine pride in getting the details right. If you're someone who leads by rolling up your sleeves alongside your team and thrives in a dynamic, fast-growing environment, you'll fit right in with how we work.

STORE LEADERSHIP & DAY-TO-DAY OPERATIONS

• Lead the day-to-day running of the flagship store, manage the team, customer experience, commercial performance, and operational excellence.
• Open and close the store, ensuring all procedures are followed consistently and to a high standard.
• Manage cash handling and reconciliation, ensuring accuracy and accountability at all times.
• Manage the ordering of non-inventory store supplies, ensuring the store operates efficiently at all times.
• Oversee stockroom operations, including inbound deliveries, inventory receiving, and organization, working closely with our Stockroom Associate.
• Ensure all store systems, processes, and operational standards are consistently followed.
• Maintain visual merchandising standards that bring the brand to life in-store.
• Set the tone on the floor by being hands-on, present, and leading by example.

COMMERCIAL MANAGEMENT

• Manage rostering to align with trading patterns, wage budgets, and business needs.
• Oversee third-party vendors and service providers, including cleaning, waste management, repairs, and maintenance.
• Monitor store KPIs and drive performance against sales and commercial targets.
• Manage stock loss and shrinkage, ensuring strong inventory controls and accountability.
• Complete daily, weekly, and monthly reporting, keeping leadership informed on store performance and key business insights.
• Identify opportunities to improve store operations, efficiencies, and ways of working to support long-term performance.
• Work closely with the Operations Manager and Founders to ensure alignment on store priorities, execution, and broader flagship objectives.

TEAM & CULTURE

• Lead the team by example, reinforcing our customer-first culture and ensuring every interaction reflects the With Jéan Way.
• Support and coach the team day to day, balancing care with clear direction and feedback.
• Develop and mentor the store's management team, ensuring they can confidently lead the store in your absence.
• Interview and onboard new team members alongside the Operations Manager.
• Maintain a team culture that reflects the store's energy, standards, and sense of community.
• Foster our team-first mentality by celebrating wins together and working through challenges as one team.

• Minimum 3+ years of retail management experience, ideally within a fast-paced, customer-facing environment.
• Experience managing a flagship or high-volume retail store is highly valued.
• A genuinely energetic, hands-on leader who thrives on being involved in the day-to-day running of the store, leading from the floor rather than behind a desk.
• Proven retail leadership experience with the ability to drive commercial performance and build high-performing teams.
• Exceptional attention to detail—you have an eye for excellence, and high standards come naturally.
• You see retail as more than selling clothes. You understand how to create memorable customer experiences and foster a community that keeps customers coming back.
• A team-first mindset—you build people up and achieve results through the strength of your team.
• A leadership style rooted in coaching, accountability, and leading by example.
• Strong commercial acumen, with experience managing rosters, wage budgets, KPIs, inventory, and reporting.
• Experience with cash handling, store opening and closing procedures, and developing retail leaders.
• The ability to thrive in a dynamic, rapidly growing retail environment where priorities can shift quickly.
• Strong communication skills and confidence working cross-functionally with operations and senior leadership.
• Availability to work a full-time Tuesday to Saturday roster.

You'll be part of a globally recognised brand with a passionate community, collaborating closely with a tight-knit team to shape the next stage of growth.

This is a unique opportunity to work directly alongside the founders and gain exposure to every aspect of building and scaling a global fashion brand. It's a fast-paced, collaborative environment where strategic thinking, initiative, and meaningful contribution are genuinely valued.

HOW TO APPLY

To apply, send your CV and a brief 60-second video telling us what you'd bring to the role to work@withjean.com.au.