Refund policy

START MY RETURN 

Please include your returns form or packing slip in your return parcel otherwise, we will not be able to recognise your return.

RETURNS ELIGIBILITY 

• Returns must be requested within 14 days of delivery for online orders, or within 14 days of purchase for in-store purchases.

• Items must be returned in their original condition and packaging, with all tags attached. Items showing signs of wear, marks, stains, makeup residue or odours will not be accepted.

• Full-priced items are eligible for a refund, store credit or exchange.

• Full-priced items purchased at a discount during a promotional event, including BLACKFRIDAY, BOXINGDAY and EOFY, are eligible for store credit or exchange only.

• Sale items are final sale and are not eligible for return, exchange, store credit or refund.

• Swimwear bottoms, undergarments, jewellery, tote and Cosmo bags, playing cards and caps are final sale.

• Handbags must be returned in their original condition with all original packaging, including dust bags and internal protective packaging.

Returns are processed within 5–7 business days of arrival. You will receive an email confirmation once your return has been processed. Refunds are issued to the original payment method and may take an additional 5–10 business days to appear in your account.

INTERNATIONAL RETURNS

• All online returns must be initiated through our online returns portal here  within 14 days of delivery.

Customers outside of the U.S. are responsible for arranging and covering the cost of return shipping. We recommend using a trackable and insured shipping service, as With Jéan is not responsible for items lost or damaged in return transit. Return shipping fees are non-refundable. Please email returns@withjean.com.au for further details. 

EU RIGHT OF WITHDRAWAL 

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, you must notify us of your decision to withdraw before the 14-day period expires - this can be done by filling out this form. Once we have been notified, you must return the items to us within 14 days from the date of delivery. Items must be returned in their original condition and packaging.

For hygiene reasons, bikini bottoms, underwear, and other intimate apparel can only be returned if the hygiene seal/liner is intact and the original tags remain attached. Items with a broken or missing hygiene seal/liner are not eligible for return.

The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect. Refunds will be issued within 14 days of us receiving the returned goods.

TERMS & CONDITIONS 

Items returned outside the conditions of this policy may be refused and returned to the customer at their expense.

We reserve the right to limit or refuse future orders in cases of unreasonable or excessive return activity, including purchases made for content creation or professional use.

With Jéan reserves the right to update this policy at any time. Your rights under applicable consumer laws remain unaffected.

FAULTY OR INCORRECT ITEMS 

If you receive a faulty, damaged or incorrect item, please email hello@withjean.com.au within 14 days with your order number and photos or videos of the issue. 

All claims are assessed on a case-by-case basis. General wear and tear is not considered a manufacturing fault. If a manufacturing fault is confirmed, a replacement, refund or store credit will be offered at no additional cost.