Customer Service Associate

We’re looking for a Customer Service Associate to join our New York team. This role is focused on supporting our customers while working closely with internal teams. You’ll assist with day-to-day customer inquiries, help resolve customer concerns in a thoughtful and solutions-focused manner, support order and returns-related requests, and help ensure our customer communication remains consistent, thoughtful, and reflective of our customer service standards.

This role suits someone who is detail-oriented, proactive, resolution driven, comfortable working across systems and technology, and passionate about delivering exceptional customer service.

Customer Support & Communication

• Assist with customer inquiries and concerns via email and customer service platforms such as Zendesk.
• Respond to questions related to orders, shipping, returns, exchanges, and product information in a clear and professional manner.
• Address customer issues with a problem solving mindset, aiming for timely and thoughtful resolutions.
• Handle customer concerns or escalations with empathy, urgency, and professionalism.
• Represent the With Jéan brand with care and consistency across all communication.

Returns & Order Support

• Assist with returns, exchanges, refunds, and store credits using Loop Returns and Shopify.
• Support customers through the returns process and help resolve return-related issues.
• Work with internal teams to address and investigate customer inquiries and clearly document order and fulfillment-related inquiries.

• 1 - 2 years of experience in customer service. 
• Strong written communication skills with excellent attention to detail.
• Comfortable working in a fast-paced, dynamic environment with multiple priorities.
• Strong organizational and time-management skills, with the ability to stay calm and professional under pressure.
• Comfortable using Shopify and Google Sheets.
• Experience with Loop Returns and Zendesk is a plus.
• Problem solving mindset with a proactive, professional approach.
• Interest in fashion, e-commerce, and delivering customer service

You’ll be part of a growing global fashion brand where customer experience and operational excellence are closely connected. This role offers hands-on exposure to e-commerce operations, warehouse coordination, and customer insights, with the opportunity to grow alongside the business.

How to apply: email your CV to amelia@withjean.com.au