I want to make a change to my order, what can I do?
Please email our Customer Care team as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.
I’ve entered my shipping address wrong – how can I change it?
Please contact Customer Care right away, if your order hasn’t been shipped we can change your shipping labels however, if it’s too late you will need to get in touch with our shipping services to redirect your parcel.
What is the status of my order?
Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact Customer Care.
If you have any further questions about the status of your order please email Customer Care via email@example.com
What is your returns policy?
We accept items that are in their original condition (tags attached, no body odor, make up etc.) and we will provide you with a credit note upon the return of your item.
All returns must be requested within 14 days of receiving your item.
With Jéan checks returned items thoroughly to identify potential misuse or abuse of our return policy. We reserve the right to refuse any returns.
Do you offer refunds?
We do not offer refunds unless the item is deemed faulty by our Returns Team.
When will I get my credit note?
Once we receive your return, please allow 3-5 business days for your return to be processed. Once it has been processed you will receive an email with details of your credit note.
I bought an item on sale or an item using a promotional code, can I return it?
Sale items are eligible for a credit note for the amount of your purchase or exchange of size in the same style only. If you wish to exchange for an item at full price or a higher price, then the price difference will be at your discretion.This includes any sale items, items purchased using any promotional codes or items purchased during a promotional period. Please select items during promotional/sale periods carefully to avoid any disappointments.
I think my item is faulty what do I do?
Uh oh, if you believe you have received a faulty item please email our Returns Team right away with images and we will resolve for you as soon as we can!
How do I arrange a return?
To arrange a return please email our Returns Team via firstname.lastname@example.org, they will email you a returns form that is needed to identify all returned items.
Click here to view our full returns policy.
If you have any further questions about returning an item please email email@example.com