Shipping & Delivery

WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.

IMPORTANT UPDATE FOR US CUSTOMERS
US orders are not subject to any additional import duties, taxes, or tariff charges, even with recent US tariff changes. The price you see at checkout is the final price you’ll pay. That means no surprise fees - just faster, smoother shipping straight from our US-based warehouse.

HOLIDAY SHIPPING INFORMATION
Our delivery partners have experienced delays and high volumes throughout 2025, and this will continue during the busy holiday period. We strongly recommend placing your orders early to ensure they arrive in time for Christmas. We’ll ship your order as quickly as possible, but delivery by Christmas cannot be guaranteed. Carriers may experience delays during the holiday season that are outside our control

Please see cut-off dates below:

REGION

SHIPPING METHOD

CUT-OFF DATE

US

Standard Shipping (4-5 Business Days)

17th December 2025

US

Express Shipping (2 Business Days)

21st December 2025

US

Overnight Next Business Day

22nd December 2025

Rest of World

DHL Express

17th December 2023

Please allow additional time for dispatch from December 25th to December 26th due to the public holidays.

US SHIPPING SERVICES - 
US orders ship from our US-based warehouse. 

SERVICE ESTIMATED DELIVERY TIME DUTIES & TAXES COST

US ONLY STANDARD DOMESTIC SHIPPING 

4-5 BUSINESS DAYS

INCLUDED. NO ADDITIONAL CHARGES UPON DELIVERY.

FREE ON ORDERS OVER $150 OR
$8 ON ORDERS UNDER $150
US ONLY EXPRESS DOMESTIC SHIPPING

2 BUSINESS DAYS

INCLUDED. NO ADDITIONAL CHARGES UPON DELIVERY

 $25

US ONLY DOMESTIC OVERNIGHT NEXT BUSINESS DAY SHIPPING
(Orders must be placed before 10AM EST for next business day delivery)

NEXT BUSINESS DAY

INCLUDED. NO ADDITIONAL CHARGES UPON DELIVERY

 $40


INTERNATIONAL SHIPPING SERVICES - 
All international orders outside the US are shipped from our Australia-based warehouse, with duties and taxes determined by your shipping country. These may be paid at checkout or upon delivery and customers are responsible for any applicable charges.
COUNTRY DHL EXPRESS ESTIMATED DELIVERY TIME DUTIES & TAXES FREE SHIPPING THRESHOLD
Belgium 3-5 BUSINESS DAYS INCLUDED  10.00 € or FREE on orders 50.00 €+
Brazil 3-5 BUSINESS DAYS NOT INCLUDED  80.00 R$ or FREE on orders 200.00 R$+
Canada 3-7 BUSINESS DAYS NOT INCLUDED  7.00 CA$ or FREE on orders 70.00 CA$+
Czech Republic 3-5 BUSINESS DAYS INCLUDED  275.00 Kč or Free on orders 1100.00 Kč+
Denmark 3-7 BUSINESS DAYS INCLUDED  80.00 kr or FREE on orders 300.00 kr+
France 3-7 BUSINESS DAYS INCLUDED  10.00 € or FREE on orders 50.00 €+
Germany 3-7 BUSINESS DAYS INCLUDED 10.00 € or FREE on orders 50.00 €+
Greece 3-5 BUSINESS DAYS INCLUDED 10.00 € or FREE on orders 50.00 €+
Hong Kong 3-5 BUSINESS DAYS NOT INCLUDED 60.00 HK$ or FREE on orders 400.00 HK$+
Ireland (Republic of) 3-5 BUSINESS DAYS INCLUDED 10.00 € or FREE on orders 50.00 €+
Israel 3-5 BUSINESS DAYS INCLUDED 35.00 ₪ or FREE on orders 200.00 ₪+
Italy 3-7 BUSINESS DAYS INCLUDED 7.00 € or FREE on orders 50.00 €+
Japan 3-5 BUSINESS DAYS INCLUDED 1750.00 ¥ or FREE on orders 7000.00 ¥+
Korea (South) 3-5 BUSINESS DAYS NOT INCLUDED 13000.00 ₩ or FREE on orders 70000.00 ₩+
Mexico 3-5 BUSINESS DAYS INCLUDED 250.00 Mex$ or FREE on orders 900.00 Mex$+
Netherlands 3-5 BUSINESS DAYS INCLUDED 10.00 € or FREE on orders 50.00 €+
Norway 3-5 BUSINESS DAYS NOT INCLUDED 100.00 kr or FREE on orders 500.00 kr+
Poland 3-5 BUSINESS DAYS INCLUDED 55.00 zł or FREE on orders 200.00 zł+
Qatar 3-5 BUSINESS DAYS INCLUDED 45.00 QR or FREE on orders 200.00 QR+
Rest of EU 3-5 BUSINESS DAYS INCLUDED 10.00 € or FREE on orders 50.00 €+
Saudi Arabia 3-5 BUSINESS DAYS NOT INCLUDED 40.00 SAR or FREE on orders 200.00 SAR+
Singapore 3-5 BUSINESS DAYS NOT INCLUDED 10.00 S$ or FREE on orders 70.00 S$+
Spain 3-8 BUSINESS DAYS INCLUDED 10.00 € or FREE on orders 50.00 €+
Sweden 3-5 BUSINESS DAYS INCLUDED 100.00 kr or FREE on orders 500.00 kr+
Switzerland 3-6 BUSINESS DAYS NOT INCLUDED 100.00 kr or FREE on orders 40.00 CHF+
Taiwan 3-5 BUSINESS DAYS NOT INCLUDED 350.00 NT$ or FREE on orders 1600.00 NT$+
United Arab Emirates 3-5 BUSINESS DAYS INCLUDED 45.00 AED or FREE on orders 200.00 AED+
United Kingdom 3-6 BUSINESS DAYS INCLUDED 8.00 £ or FREE on orders 40.00 £+


PROCESSING TIME
Orders are typically dispatched within 1–2 business days. During busy sale periods, processing times may be slightly extended. Shipping timeframes are in addition to processing and are estimates only, as the courier can experience delays from time to time.


OVERNIGHT NEXT DAY DELIVERY
Overnight delivery applies to the shipping timeframe after your order has been dispatched. It does not guarantee same day dispatch. Orders are still subject to our 1–2 business day processing time, which may be extended during sale periods. Once shipped, delivery is estimated for the next available business day, though courier delays can occur.


TRACKING 
You’ll receive a confirmation email after placing your order. Once dispatched, a shipping confirmation email with your tracking ID will follow. Didn’t receive it? Check your spam folder or contact us here.


ROUTE SHIPPING PROTECTION
We now offer Route Shipping Protection at checkout to provide added peace of mind. If you opt in, your order is fully protected in the event it is lost, stolen, or damaged in transit. Once your order is placed, you’ll receive a separate email from Route with all the information you need. If anything happens to your package, Route will handle the entire claims process on your behalf and either reorder your items or issue a refund- whichever you prefer.

Please note: If Route is removed at checkout, With Jéan is not liable for any lost, stolen, or damaged parcels once your order has shipped. To learn more or to file a claim, visit: claims.route.com 


CANCELLATION POLICY

We’re unable to make changes or cancel orders once they are placed. Please review your order carefully before confirming. Please note: Express checkout methods (Shop Pay, PayPal, Apple Pay, etc.) use saved information. We’re unable to adjust or cancel orders once placed, so please ensure your address and order details are correct before confirming.”


PRE-ORDER
Pre-order items are reserved exclusively for you and charged at checkout. Estimated delivery dates are listed on product pages, but are subject to change. If your order contains both pre-order and in-stock items, it will ship when the pre-order arrives.


SPLIT DELIVERIES
We don’t offer split shipping by default, but in some cases may split orders due to stock limitations.


RESPONSIBILITY 
Once your parcel is handed over to the courier, we are no longer responsible for delivery delays, address issues, or lost/stolen packages. Please ensure all shipping details are entered correctly. For delivery concerns, contact the courier directly.


SHIPPING RESTRICTIONS
Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, North Korea, Democratic People's Republic Of, Pakistan, Russia, Turkey and Syria.


RENTAL COMPANIES
With Jéan is sold exclusively via this website. We are not affiliated with rental or third-party sites. Commercial resale or hire of our garments is a breach of our terms. Orders placed by rental businesses will be canceled.