Shipping & Delivery

WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.

IMPORTANT UPDATE FOR US CUSTOMERS
Starting May 2nd, US orders will not be subject to any additional import duties or tariff charges, even with the new US tariff changes coming into effect.

This means no surprise fees — just faster, smoother shipping from our US-based warehouse.

SHIPPING SERVICES - INTERNATIONAL
US orders ship from our US-based warehouse. All other international orders are dispatched from our Australia-based warehouse.
SERVICE ESTIMATED DELIVERY TIME DUTIES & TAXES COST

US ONLY INTERNATIONAL SHIPPING VIA STANDARD

4-5 BUSINESS DAYS

INCLUDED. NO ADDITIONAL CHARGES UPON DELIVERY.

FREE - ORDERS OVER $150
$8 - ORDERS UNDER $150
US ONLY INTERNATIONAL SHIPPING VIA DHL EXPRESS

2 BUSINESS DAYS

INCLUDED. NO ADDITIONAL CHARGES UPON DELIVERY

 $25

US ONLY INTERNATIONAL SHIPPING VIA OVERNIGHT NEXT BUSINESS DAY

NEXT BUSINESS DAY

INCLUDED. NO ADDITIONAL CHARGES UPON DELIVERY

 $40
REST OF THE WORLD INTERNATIONAL SHIPPING VIA DHL EXPRESS

3-5 BUSINESS DAYS

UK & EU DUTIES/ TAXES ARE INCLUDED IN THE PRODUCT PRICE. NO ADDITIONAL CHARGES UPON DELIVERY 		FREE SHIPPING ON ALL ORDERS OVER $50


PROCESSING TIME
Orders are typically dispatched within 1–2 business days. During busy sale periods, processing times may be slightly extended. Shipping timeframes are in addition to processing and are estimates only, as the courier can experience delays from time to time.


TRACKING 
You’ll receive a confirmation email after placing your order. Once dispatched, a shipping confirmation email with your tracking ID will follow. Didn’t receive it? Check your spam folder or contact us here.


CANCELLATION POLICY

We’re unable to make changes or cancel orders once they are placed. Please review your order carefully before confirming.


PRE-ORDER
Pre-order items are reserved exclusively for you and charged at checkout. Estimated delivery dates are listed on product pages, but are subject to change. If your order contains both pre-order and in-stock items, it will ship when the pre-order arrives.


SPLIT DELIVERIES
We don’t offer split shipping by default, but in some cases may split orders due to stock limitations.


RESPONSIBILITY 
Once your parcel is handed over to the courier, we are no longer responsible for delivery delays, address issues, or lost/stolen packages. Please ensure all shipping details are entered correctly. For delivery concerns, contact the courier directly.


INTERNATIONAL DUTIES AND TAXES
For countries outside the US:

  • Duties and taxes are calculated at checkout based on your shipping country.
  • Some regions offer Delivery Duty Paid (you pay at checkout) or Delivery Duty Unpaid (you pay on delivery).
  • If duties/taxes are unpaid, some couriers may hold your parcel until payment is made.
Customers are responsible for these charges unless otherwise stated.



SHIPPING RESTRICTIONS
Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, North Korea, Democratic People's Republic Of, Pakistan, Russia, Turkey and Syria.


RENTAL COMPANIES
With Jéan is sold exclusively via this website. We are not affiliated with rental or third-party sites. Commercial resale or hire of our garments is a breach of our terms. Orders placed by rental businesses will be canceled.