Shipping & Delivery
HOLIDAY SHIPPING DEADLINES
For delivery before Christmas, we recommend placing your order by the dates below. These dates are a guide only and do not guarantee delivery. Due to high order volumes, processing and carrier delivery times may be longer than usual.
- DHL Express: December 12th, 2026
WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.
IMPORTANT UPDATE FOR MIDDLE EAST CUSTOMERS
A temporary Elevated Risk Surcharge has been implemented by our shipping partner for shipments to the Middle East due to current regional conditions. Updated shipping rates will be reflected at checkout.
INTERNATIONAL SHIPPING SERVICES
All international orders outside the US are shipped from our Australia-based warehouse, with duties and taxes determined by your shipping country. These may be paid at checkout or upon delivery and customers are responsible for any applicable charges.
| COUNTRY | DHL EXPRESS ESTIMATED DELIVERY TIME | DUTIES & TAXES | FREE SHIPPING THRESHOLD |
|---|---|---|---|
| Belgium | 3-5 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Brazil | 3-5 BUSINESS DAYS | NOT INCLUDED | 80.00 R$ or FREE on orders 200.00 R$+ |
| Canada | 3-7 BUSINESS DAYS | NOT INCLUDED | 7.00 CA$ or FREE on orders 70.00 CA$+ |
| Czech Republic | 3-5 BUSINESS DAYS | INCLUDED | 275.00 Kč or FREE on orders 1100.00 Kč+ |
| Denmark | 3-7 BUSINESS DAYS | INCLUDED | 80.00 kr or FREE on orders 300.00 kr+ |
| France | 3-7 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Germany | 3-7 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Greece | 3-5 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Hong Kong | 3-5 BUSINESS DAYS | NOT INCLUDED | 60.00 HK$ or FREE on orders 400.00 HK$+ |
| Ireland (Republic of) | 3-5 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Israel | 3-5 BUSINESS DAYS | INCLUDED | 35.00 ₪ or FREE on orders 200.00 ₪+ |
| Italy | 3-7 BUSINESS DAYS | INCLUDED | 7.00 € or FREE on orders 50.00 €+ |
| Japan | 3-5 BUSINESS DAYS | INCLUDED | 1750.00 ¥ or FREE on orders 7000.00 ¥+ |
| Korea (South) | 3-5 BUSINESS DAYS | NOT INCLUDED | 13000.00 ₩ or FREE on orders 70000.00 ₩+ |
| Mexico | 3-5 BUSINESS DAYS | INCLUDED | 250.00 Mex$ or FREE on orders 900.00 Mex$+ |
| Netherlands | 3-5 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Norway | 3-5 BUSINESS DAYS | NOT INCLUDED | 100.00 kr or FREE on orders 500.00 kr+ |
| Poland | 3-5 BUSINESS DAYS | INCLUDED | 55.00 zł or FREE on orders 200.00 zł+ |
| Qatar | 3-5 BUSINESS DAYS | INCLUDED | 100.00 QR or 55.00 QR on orders 200.00 QR+ |
| Rest of EU | 3-5 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Saudi Arabia | 3-5 BUSINESS DAYS | NOT INCLUDED | 100.00 SAR or 55.00 SAR on orders 200.00 SAR+ |
| Singapore | 3-5 BUSINESS DAYS | NOT INCLUDED | 10.00 S$ or FREE on orders 70.00 S$+ |
| Spain | 3-8 BUSINESS DAYS | INCLUDED | 10.00 € or FREE on orders 50.00 €+ |
| Sweden | 3-5 BUSINESS DAYS | INCLUDED | 100.00 kr or FREE on orders 500.00 kr+ |
| Switzerland | 3-6 BUSINESS DAYS | NOT INCLUDED | 100.00 kr or FREE on orders 40.00 CHF+ |
| Taiwan | 3-5 BUSINESS DAYS | NOT INCLUDED | 350.00 NT$ or FREE on orders 1600.00 NT$+ |
| United Arab Emirates | 3-5 BUSINESS DAYS | INCLUDED | 55.00 AED or 100.00 AED on orders 200.00 AED+ |
| United Kingdom | 3-6 BUSINESS DAYS | INCLUDED | 8.00 £ or FREE on orders 40.00 £+ |
PROCESSING TIME
Orders are typically dispatched within 1–2 business days. During busy sale periods, processing times may be slightly extended. Shipping timeframes are in addition to processing and are estimates only, as the courier can experience delays from time to time.
OVERNIGHT NEXT DAY DELIVERY
Overnight delivery applies to the shipping timeframe after your order has been dispatched. It does not guarantee same day dispatch. Orders are still subject to our 1–2 business day processing time, which may be extended during sale periods. Once shipped, delivery is estimated for the next available business day, though courier delays can occur.
TRACKING
You’ll receive a confirmation email after placing your order. Once dispatched, a shipping confirmation email with your tracking ID will follow. Didn’t receive it? Check your spam folder or contact us here.
CANCELLATION POLICY
We’re unable to make changes or cancel orders once they are placed. Please review your order carefully before confirming. Please note: Express checkout methods (Shop Pay, PayPal, Apple Pay, etc.) use saved information. We’re unable to adjust or cancel orders once placed, so please ensure your address and order details are correct before confirming.
PRE-ORDER
Pre-order items are reserved exclusively for you and charged at checkout. Estimated delivery dates are listed on product pages, but are subject to change. If your order contains both pre-order and in-stock items, it will ship when the pre-order arrives.
SPLIT DELIVERIES
We don’t offer split shipping by default, but in some cases may split orders due to stock limitations.
RESPONSIBILITY
Once your parcel is handed over to the courier, we are no longer responsible for delivery delays, address issues, or lost/stolen packages. Please ensure all shipping details are entered correctly. For delivery concerns, contact the courier directly.
SHIPPING RESTRICTIONS
Shipping to the following locations is currently unavailable due to postal restrictions – Afghanistan, Algeria, Bonaire, Sint Eustatius and Saba, Iran, Islamic Republic Of, North Korea, Democratic People's Republic Of, Pakistan, Russia, Turkey and Syria.
RENTAL COMPANIES
With Jéan is sold exclusively via this website. We are not affiliated with rental or third-party sites. Commercial resale or hire of our garments is a breach of our terms. Orders placed by rental businesses will be canceled.